Resending an order to Mailstep

You’re probably asking this in one of two situations – an error occurred, you fixed it, and you need to send the order again, correctly (see the first solution), or you activated sending later and need to send the orders to Mailstep retroactively. In that case, take a look at the second solution.

The order should have been sent, but an error occurred

If sending to Mailstep fails, you’ll see a note in the order detail containing the order error, looking roughly like this:

An order not sent to Mailstep

You’ll be able to send such an order to Mailstep manually (after fixing the error) using the red button in the Order actions column:

Resending the order (red button on the right)

Note

If you don’t see the order actions column in the orders overview, you may first need to enable it in Screen options in the top right, see the image below

The integration was activated after the order was created

If you activated the Mailstep integration only after the order was created, you have to repeat the change to the status at which the order should be placed. You’ll find it in WooCommerce → Settings → Mailstep, roughly halfway down, in the Send to Mailstep setting.

The order status for sending to Mailstep

If this status is already active on the order, set a different one and then change it to the status for sending to Mailstep.

Danger

Bear in mind, though, that if you have Processing set there, WooCommerce sends an e-mail to the customer when the order enters it. If you set it a second time, it sends the e-mail a second time.

The problem described above has a fairly simple solution, however:

1. In the Send to Mailstep setting, choose the Mailstep – Paid option and save the settings. You most likely have no e-mail sending set up for this status.
2. In the orders overview, set this status on the orders you want to send to Mailstep – the orders are sent immediately.
3. Change the Send to Mailstep setting back to the status you had there before.