{"id":653,"date":"2025-03-10T16:56:35","date_gmt":"2025-03-10T16:56:35","guid":{"rendered":"https:\/\/help.kybernaut.cz\/help\/manualni-synchronizace-stavu-objednavky\/"},"modified":"2025-03-10T17:04:39","modified_gmt":"2025-03-10T17:04:39","slug":"manual-synchronization-of-order-status","status":"publish","type":"ht_kb","link":"https:\/\/help.kybernaut.cz\/en\/help\/manual-synchronization-of-order-status\/","title":{"rendered":"Manual synchronization of order status"},"content":{"rendered":"\n<p>Suppose the order is &#8220;stuck&#8221; in a non-final status (completed, failed, returned) and you want to force the download of <strong>all statuses<\/strong> in Mailstep manually. In that case, you can do so in the order detail by selecting<strong> Order action \u2192 Mailstep force update order status<\/strong>.<\/p>\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n\n<div data-service=\"youtube\" data-id=\"7IB4vypR-Wo\" data-title=\"Kybernaut Mailstep - how to force update order statuses\" data-autoscale style=\"position:absolute;top:0;right:0;bottom:0;left:0;\"><\/div><\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Suppose the order is &#8220;stuck&#8221; in a non-final status (completed, failed, returned) and you want to force the download of all statuses in Mailstep manually. In that case, you can do so in the order detail by selecting Order action \u2192 Mailstep force update order status.<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[52],"ht-kb-tag":[],"class_list":["post-653","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-mailstep-en"],"_links":{"self":[{"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb\/653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb\/653\/revisions"}],"predecessor-version":[{"id":655,"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb\/653\/revisions\/655"}],"wp:attachment":[{"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/media?parent=653"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb-category?post=653"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}