{"id":586,"date":"2021-10-18T20:21:17","date_gmt":"2021-10-18T20:21:17","guid":{"rendered":"https:\/\/help.kybernaut.cz\/help\/znovu-odeslani-objednavky-do-mailstepu\/"},"modified":"2023-12-11T12:38:16","modified_gmt":"2023-12-11T12:38:16","slug":"znovu-odeslani-objednavky-do-mailstepu","status":"publish","type":"ht_kb","link":"https:\/\/help.kybernaut.cz\/en\/help\/znovu-odeslani-objednavky-do-mailstepu\/","title":{"rendered":"Resending your order to Mailstep"},"content":{"rendered":"\n

You are probably asking this question in two cases – there is an error, you correct it and need to send it there again and correctly (see the first solution<\/a>) or you have activated sending later and need to send the orders there afterwards. In that case, look at the second solution<\/a>.<\/p>\n\n

The order should have been sent, but there was an error<\/h2>\n\n

If the submission to Mailstep fails, you will see a note in the order detail containing an order error that looks something like this:<\/p>\n\n

\"\"
Unsent order to Mailstep<\/figcaption><\/figure><\/div>\n\n

You will be able to manually submit such an order to Mailstep (after correcting the error) using the red button in the Order Action column:<\/p>\n\n

\"\"
Resend order (red button on the right)<\/figcaption><\/figure>\n\n

If you don’t see the order actions column on the order summary, you may need to enable it first in the Display Information Settings<\/strong> on the top right, see image below<\/p>\n\n

<\/div><\/div>\n\n

Integration was active only after the order was created<\/h2>\n\n

If you have activated the Mailstep integration after the order has been created, you must repeat the change to the order status. You can find this in WooCommerce \/ Settings \/ Mailstep<\/strong>, about halfway through the Send to Mailstep<\/strong> settings. <\/p>\n\n

\"\"
Order status for shipment to Mailstep<\/figcaption><\/figure>\n\n

If this status is active for the order, set another one there and then change it to the status for sending to Mailstep.<\/p>\n\n

But remember that if you have it set to Processed<\/strong>, WooCommerce sends an email to the customer when it is sent. If you set it up a second time, it sends the email a second time.<\/p>\n\n

But the problem described above has a rather prosaic solution: <\/p>\n\n

  1. Select the Mailstep – Paid<\/strong> option in the Send to Mailstep<\/strong> settings, save the settings. You most likely do not have any email sending set up for this state.<\/li>
  2. In the order overview, set the orders you want to send to Mailstep to this status – the orders will be sent immediately.<\/li>
  3. In the Send to Mailstep<\/strong> settings, revert back to the state you had before.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"

    Do you need to send old orders to Mailstep or did the sending fail? The solution for both situations can be found here.<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[52],"ht-kb-tag":[64,75,65],"class_list":["post-586","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-mailstep-en","ht_kb_tag-order","ht_kb_tag-re-sending","ht_kb_tag-sending"],"_links":{"self":[{"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb\/586","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":6,"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb\/586\/revisions"}],"predecessor-version":[{"id":592,"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb\/586\/revisions\/592"}],"wp:attachment":[{"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/media?parent=586"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb-category?post=586"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.kybernaut.cz\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}